Where small businesses should actually start with AI

The best first AI project is rarely the flashiest one. It is usually the task your team repeats every week with the same inputs, the same judgment calls, and the same follow-up.

Start by listing the work that slows down sales, service, scheduling, reporting, and customer communication. Then pick one workflow with a clear owner and a clear definition of done.

AI works best when it is installed into a process, not sprinkled on top of a vague business problem.